Product Owner – Claims Shared Services
| Company | Axis Capital |
|---|---|
| Location | Shrewsbury, NJ, USA, Chicago, IL, USA, Alpharetta, GA, USA, New York, NY, USA |
| Salary | $155000 – $175000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Proven experience as a Product Owner or similar role in an agile environment.
- Proven experience with end-to-end claim integrations, transformation experience on claims related projects and technology enhancements focused on North America and/or Global Claims operating environments, working for P&C commercial, specialty insurers.
- A good working knowledge of the workstreams, workflows, processes, and claims systems, in a P&C claims organization, for both North American and/or Global Claims (experience with the London market and Lloyds is a plus).
- Demonstrated organizational, management, and presentation skills focused on reporting to senior management.
- Ability to express complex ideas visually and clearly with concise and impactful reporting.
- Demonstrated ability to influence and collaborate at all organizational levels, both internally and externally as well as the ability to identify and resolve complex problems.
- Excellent oral and written communication skills, strong presence with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints.
- Familiarity with software development processes and data and reporting driven tools – i.e., Excel, Power BI, PowerPoint.
- Bachelor’s degree in business, Computer Science, or a related field.
- Certified Scrum Product Owner (CSPO) or similar certification is a plus.
Responsibilities
- Develop, communicate and provide a clear product vision, strategy, execution plan and roadmap that aligns with Claims Strategic Vision and meets other stakeholder needs and company’s goals.
- Collaborate with various stakeholders to understand pain points, inefficiencies, and business needs. Gather and validate requirements, and translate them into actionable user stories and acceptance criteria that are outcome focused. Work with agile teams, including a Portfolio Lead/Scrum Master, Value Stream Lead, Enterprise Architect, Business Analysts and other Transformation partners to deliver on System Implementations/Enhancements, and Claims Improvement Projects.
- Participate in sprint planning meetings to ensure the team understands the priorities and goals for each sprint.
- Create, prioritize, and maintain the claim product backlog, ensuring that the most impactful work is prioritized, and it is well-defined and understood by the development team.
- Conduct user acceptance testing (UAT) and gather feedback from claims handlers, claims managers, and other end-users. Drive training, documentation, and change management efforts to ensure smooth adoption of new tools and processes.
- Continuously monitor product performance and evaluate and improve the product based on feedback, market trends, and performance metrics, balancing costs and benefits on a feature level.
- Act as the voice of the customer, ensuring that their needs and feedback are central to the product development process.
- Champion agile practices and principles within the broader AXIS Claim team and organization, fostering a culture of continuous improvement and collaboration.
- Develop and improve processes, workflows, claims system enhancements, specific projects to improve the claims operating environment, with an initial focus on areas identified as opportunities for optimization, modernization, efficiency, and process improvement.
- Oversee and manage the entire lifecycle of claims optimization projects, from discovery, through development, to delivery. (i.e., North America Claims, Global Markets Claims and/or Reinsurance Claims)
- Act as the liaison for claims value-stream projects in agile/scrum meetings working with development teams and other stakeholders. (e.g., Finance, Data & Analytics, Underwriting & Actuarial, etc.)
- Support the creation of business cases for projects, drive and develop realistic budgets and estimates for projects as well as support the tracking and reporting of project cost and expense over the life cycle of projects.
- Drive project timelines, managing stakeholders, and addressing blockers and bottlenecks.
- Find solutions to keep projects on track and managing stakeholder expectations.
- Partner with stakeholders to deliver updates and status reports.
Preferred Qualifications
- Experience with the London market and Lloyds is a plus.
- Certified Scrum Product Owner (CSPO) or similar certification is a plus.