Skip to content
Branch Operations Manager
| Company | Santander |
|---|
| Location | Hershey, PA, USA |
|---|
| Salary | $34500 – $60000 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Mid Level |
|---|
Requirements
- H.S. Diploma
- Demonstrated successful experience as a Teller; District Executive and Region President endorsement of performance, Internal Candidates: 12+ months
- Demonstrated successful experience in branch banking, or a related operations/support function, External Candidates: 3+ years
- Broad knowledge of Company policies and procedures, services and products
- Extensive knowledge of branch operations and regulatory requirements
- Excellent organizational, communication and interpersonal skills
- Excellent cash-handling skills, and the ability to maintain and balance a cash drawer
- Good analytical and problem-solving skills
- Self-motivated to succeed in a goal driven environment with the desire to motivate & coach others to succeed
- Strong organizational, time management and prioritization skills
- Proven ability to demonstrate exceptional customer service
- Ability to interact with varying customers (consumer to small business) and to effectively handle difficult customer conversations
- Computer literate with proficiency in Microsoft Word and Microsoft Excel
Responsibilities
- Adheres to applicable compliance/operational risk controls in accordance with Company and/or regulatory standards and policies
- Functions as the Vault and/or ATM Custodian, to include balancing
- Completes branch currency ordering, maintains negotiable inventory, and maintains audit logs
- Performs sporadic teller cash counts
- Acts as the second in command to the branch manager, taking a leadership role to ensure fundamental behaviors and routines are executed
- Assists branch manager with staff scheduling
- Provides a variety of transactions for customers, including typical consumer transactions i.e., cashes checks and processes checking and savings account withdrawals and balancing duties, etc.
- Researches and resolves account problems in partnership with Branch Manager
- Observes end to end teller transactions and using coaching tools, prompts to help team members improve customer experience in branch
- Effectively communicate with customers to ensure a great customer experience, consistently executing the behaviors required to deliver respect through Santander’s Customer Experience standards
- Document changes made to branch policy, cascading information to team members and proactively inspecting and testing for operational readiness
Preferred Qualifications
No preferred qualifications provided.
