Client Director
| Company | ServiceNow |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- 10+ years of SaaS Sales experience including client management and aligning account strategies to revenue opportunities
- 5+ years of experience in Sales as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive-level relationship management
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
- Experience exceeding sales targets
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- Experience leading a virtual or matrixed team
- Understanding of broad, macro-level business IT needs for a prospective client
- Travel up to 50% (depending on geography/region)
Responsibilities
- Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow
- Work with other ServiceNow teams to develop ServiceNow solutions based on each customer’s strategic outcomes while leading large virtual teams
- Oversee growth of global accounts, including development and deployment of worldwide resources
- Build trust and deep multi-tiered relationships through assigned clients’ organization, from project/IT teams to CxO level
- Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
- Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services
Preferred Qualifications
- Highly prefer experience managing Dell relationship.