Systems Specialist II

Systems Specialist II

Requirements

• Salesforce Administrator (201) Certification
• 4-6 Years of service management experience
• A related technical degree required
• Solid understanding of Salesforce SOQL, SOSL, PLSQL and security model including profile, role, permset, permset group, field level access, layout assignment, etc.
• Demonstrable experience with HTML/XHTML, jQuery, Javascript, AJAX, SQL, SOAP, REST, JSON, Apex
• Experience with sandbox and production deployments, user & license provisioning, runlist management, etc.
• Experience with working with software product development team on feature enhancements
• Understanding of standard processes of software deployment implementations, including design patterns, release management, deployment strategies, and testing
• Understanding of ITIL Service Support concepts including Incident and Problem Management
• Familiarity with SOX protocols, Change Management and Release Management principles and processes

Responsibilities

• Administer, manage, configure and support enterprise applications aligned to a Business unit or platform
• Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary
• Communicate and raise awareness of product bugs and improvement requests that need focused attention by the development team
• Partner with development scrums to implement new functionality via Agile based processes including service planning, configuration, operational readiness assessments, runlist reviews, and code deployments
• Understand system configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
• Implement monitoring services to proactively identify issues
• Maintain updated system documentation and Salesforce policies/procedures
• Transfers knowledge throughout organization, participates in projects to develop standard processes, and mentors junior staff and new hires
• Leads tasks and projects in a fast-paced support environment, driving all issues to resolution with a focus on customer satisfaction and efficient task execution
• Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls
• Participate in discovery and design sessions
• Document and present implementation designs to peers, stakeholders and review board
• Coordinate with stakeholders to align on the development environment and launch dependencies
• Implement approved designs to meet integration requirements
• Write, execute and maintain automated unit tests
• Provide investigative support on new & existing integrations
• Rotational on-call and incident response duties
• Occasional off-hour deployment and maintenance windows
• Work with project managers to provide timely status and feedback to stakeholders
• Align to Agile Methodology
• Partner closely with BT Business & Enterprise Architects, Product Managers, Program Staff, QA and other DET teams to execute acquisition integration projects
• Keep up with targeted security, technical and business training

Preferred Qualifications

• Experience with database concepts and data modeling capabilities
• Advanced Administrator (211) Certification
• Sales Cloud or Service Cloud Certification
• Good understanding of integration concepts including connected apps, unlocked packages, security certificates, handling of public/secret keys, platform events, etc
• Experience with Mulesoft administration, configuration and tuning
• Demonstrable ability to handle overall business initiatives or several components of a large, sophisticated project with direct experience in Agile and Scrum;
• Project management skills with ability to balance multiple projects/tasks across various user groups
• Background in both agile scrum or kanban methodologies
• Excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support personnel, and clients
• Strong documentation, analytical and problem-solving skills