Customer Service Representative
| Company | Alphabe Insight |
|---|---|
| Location | Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent; associate degree preferred
- Proven experience in a customer service or call center role
- Strong verbal and written communication skills
- Ability to multitask, prioritize, and manage time effectively
- Basic computer skills and familiarity with CRM systems
- Excellent problem-solving abilities and attention to detail
- Must be able to work on-site in Atlanta, GA
Responsibilities
- Handle inbound and outbound calls in a professional manner
- Respond to customer inquiries via phone and email
- Resolve customer issues efficiently while maintaining a positive attitude
- Process orders, forms, applications, and requests
- Maintain accurate records of customer interactions
- Collaborate with internal departments to support customer needs
- Follow communication procedures and guidelines
Preferred Qualifications
- Associate degree preferred