Claims Assistant – Integrated Absence & STD
| Company | Sun Life |
|---|---|
| Location | Nashville, TN, USA, Milwaukee, WI, USA, Kansas City, MO, USA, Needham, MA, USA, Hartford, CT, USA, Portland, ME, USA, Baltimore, MD, USA |
| Salary | $35400 – $47800 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- 1+ years of experience in professional administrative role required.
- Strong computer skills, proficient in a PC environment and MS Word, Excel, and email systems
- Proficient with Windows and Microsoft application (MS Excel, MS Word, MS PowerPoint)
- Ability to easily learn new computer programs/systems
- Ability to multitask within multiple programs/systems
- Work and solve problems on one’s own
- Ability to work on one’s own or part of a team
- Strong written and verbal communication skills
- Time management skills
- Good organization skills and attention to detail
- Ability to adapt to changes accordingly as the position develops and changes with the needs of the business.
Responsibilities
- Establishes excellent relationship with claim organization
- Requesting medical records through an online portal
- Mailing of status letters
- Completing outgoing calls to claimants to confirm information for Specialists and handling non-complex inquiries from claimants.
- Completing faxes and non-complex phone calls to physician’s offices.
- Autonomously manage a daily worklist within turnaround time expectations.
- Maintains high level of customer service with internal and external customers
- Provide cross-team coverage such as coordinating coverage for Specialists during PTO and claim assignments for incoming new claims
- Handles other administrative functions including but not limited to; special mailings, filing, printing files, etc.
Preferred Qualifications
-
No preferred qualifications provided.