Group Benefits Enrolment & Outsourced Services Lead

Group Benefits Enrolment & Outsourced Services Lead

Requirements

• Solid understanding of Group Benefits and HR administrative systems & practices
• Skilled at data analysis
• Proven experience with large, complex projects with multiple components and testing scenarios
• High comfort level with Microsoft Access, Excel, PowerPoint and Project
• Strong organizational skills and ability to prioritize a wide range of tasks over multiple projects
• Extensive exposure to Clients with flexible benefit programs, online enrolment functionality, HRIS interface systems and complex payroll administration requirements
• Strong interpersonal and communication skills; both written and verbal
• Ability to quickly build rapport and establish relationships with customers. Relates well to diverse personality types; a strong listener who easily adapts to different customers
• Exposure to project management techniques, tools and methodologies
• Strong presentation skills

Responsibilities

• Define each Client’s administrative requirements, employee communication needs and business solutions, using standard benefit/service capabilities
• Gather accurate and complete Client requirements for the set up of the online member enrolment tool
• Manage all phases of assigned projects from initiation to closure, applying Project Management best practices including planning, scheduling and risk management; sometimes independently, but also in conjunction with a Project Manager at times
• Understand and explain the full end to end member experience to ensure the set up and administration is optimized for the best member experience
• Define the scope of each project and successfully manage scope-creep
• Create and maintain a detailed project timeline which clearly outlines task assignment & ownership, deliverables and targets allowing for coordinated execution and control
• Manage Client relationships to ensure project delivery expectations are specified and met
• Communicate project updates regularly and effectively to ensure all internal and external stakeholders are kept up-to-date
• Work with multi-site project teams
• Utilize strong leadership, influencing and facilitation skills to coordinate and drive projects to successful completion
• Represent the team at finalist presentations and review RFP requests

Preferred Qualifications

• Strong team player with an interest in dealing directly with both internal and external business partners (ie Clients, Advisors, Business Development, etc.) and working with cross-functional teams
• Excellent problem solving and decision making skills