Customer Support Specialist – Veterinary Software

Customer Support Specialist – Veterinary Software

Requirements

• High School diploma or equivalent combination of education and experience required.
• Associate degree, Bachelor’s degree or equivalent preferred.
• High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships, preferred.
• Technical record keeping management skills.
• Reasoning and analytical skills to resolve issues.
• Phone skills, with ability to establish rapport.
• Attention to detail.
• Organized with ability to multi-task.
• Ability to work independently and as part of a team.

Responsibilities

• Develop a working knowledge of our customers’ veterinary products.
• Provide clear direction to customers regarding utilization of the Greenline program.
• Ensure customer practice management software is configured correctly.
• Identify invoice issues and support customers during corrective processes.
• Document and track customer support cases.
• Achieve weekly personal and team targets.
• Document known solutions to common customer problems.
• Provide quality support to customers in a professional and timely manner.
• Ensure ongoing customer satisfaction and continuing strong customer relationships.

Preferred Qualifications

• High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships, preferred.