Residential Customer Care Specialist
| Company | Armstrong Group |
|---|---|
| Location | Cranberry Twp, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Call center experience – It’s preferred, but not essential if you can demonstrate amazing customer service skills…tell us your story, we want to hear!
- Technology savvy – Know how to navigate computer-based applications, demonstrating an accurate typing speed of 35-words per minute. Experience with Microsoft office
- Positive Communicators – Enjoy what you do and let the world know it!
- Soft skills competency – Friendly and competent communication style that relays troubleshooting solutions that consistently wins customer loyalty. Independent thinking and multitasker
- High School Diploma or equivalent
- This is a position within a highly regulated business that requires the successful completion of a drug test and comprehensive background screen
Responsibilities
- Provide Guardian customers with a positive experience by efficiently processing calls relating to security products, alarm monitoring services, home automation, associated billing, account inquiries and retention scenarios
- Provide tier one level technical support, engage and partner with technical support specialists to resolve advanced issues or schedule technician home visits
- Build excellent client relationships by placing proactive calls to ensure installations and service calls where satisfactory and met expectations
- Present, promote and upsell products/services to existing and prospective customers
Preferred Qualifications
- Call center experience – It’s preferred, but not essential if you can demonstrate amazing customer service skills…tell us your story, we want to hear!