Account Solutions Specialist
| Company | HireVue |
|---|---|
| Location | South Jordan, UT, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Excellent interpersonal communication skills
- Expert reading and writing skills
- Proficient with technology, namely HireVue products
- Strong problem-solving skills and resourcefulness
- Effective collaboration skills to aide in enablement for training and development
- Act as SME for the Customer Support Team
Responsibilities
- Develop and optimize the Customer Support Team, as well as the overall Customer Experience, regarding account updates and overall success of a customers solution
- Work with Engineering, Product, and various internal partners to develop systemic solutions based on technical feedback received in Support cases, Support CSAT and User NPS
- Complete configuration updates for customers across all HireVue platforms
- Utilizing programs, such as SalesForce, data dog, splunk, Zendesk and others, to communicate, configure, and effectively test solutions for our customers
- Document tasks and all actions taken appropriately
- Become a product SME and keep closely aligned to all platform updates
Preferred Qualifications
- Experience with the following programs and solutions are a bonus: Splunk, Shortcut, ATS and SSO configurations, Salesforce