Sr – Service Training Specialist
| Company | 1X |
|---|---|
| Location | Palo Alto, CA, USA, Mountain View, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
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No requirements provided.
Responsibilities
- Develop and maintain training materials and curricula for internal technicians, external partners, and customers, including classroom, digital, and hands-on content
- Deliver training sessions both onsite and virtually, ensuring consistent messaging and high knowledge retention
- Build and manage the certification process for field technicians, including assessments, recertification, and tracking
- Collaborate with Engineering and Product teams to stay ahead of design changes and incorporate updates into training programs
- Support the setup and maintenance of training environments and rigs, including demo units and fault injection setups
- Manage and administer training content in the Learning Management System (LMS), ensuring accessibility and compliance
- Analyze learner performance and field data (e.g., first-time fix rate, MTTR) to improve training outcomes and impact
- Contribute to the development of field documentation, including job aids and quick reference guides
- Participate in field visits and service calls as needed to stay close to real-world service conditions and collect training insights
Preferred Qualifications
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No preferred qualifications provided.