ASI/Orders Manager
| Company | Agile Defense |
|---|---|
| Location | Fort Huachuca, Sierra Vista, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- Comptia A+
- BS, <5yrs or AA or 2yr Tech School w/ 2+ years
- Familiar with Ticketing Software (i.e. ServiceNow)
- Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software
- Excellent communication, business analytical and problem-solving/trouble shooting skills
- Effective Customer Service and management skills/capabilities; including a demonstrated ability to work cross-functionally (internally) and/or externally
- Demonstrated strong analytical and problem-solving abilities
- Excellent verbal and written communication skills with the ability to communicate effectively with non-technical users
- Must be a US Citizen, and currently possess an ACTIVE Secret-Level clearance and ability to maintain such clearance.
Responsibilities
- Responsible for planning, coordinating, and overseeing scheduled service interruptions to minimize impact on mission-critical systems
- Manages the ASI process end-to-end, including outage scheduling, risk assessment, stakeholder notification, and post-event reviews
- Ensures compliance with federal IT policies and change management procedures
- Collaborates with technical teams, government stakeholders, and Change Advisory Boards (CABs) to approve and communicate ASIs
- Maintains documentation and reporting through ITSM tools such as ServiceNow or Remedy
- Supports operational readiness by analyzing outage trends and driving continuous improvement.
Preferred Qualifications
-
No preferred qualifications provided.