Manager – Business Analytics

Manager – Business Analytics

Requirements

• 4+ year proven experience in business analytics, data management, or a related field.
• Knowledge of statistical analysis techniques and tools.
• Proficient using QuickBase; building, editing, and repairing existing databases.
• Proficiency in analytics tools and software, including reporting platforms.
• Excellent problem-solving skills and critical thinking ability.
• Strong collaboration and communication skills (written/oral).
• Ability to work independently and collaboratively in a fast-paced environment across multiple teams.
• Excellent knowledge using Excel, Access, Visio, Word and/or PowerPoint.
• Willingness to understand business needs and to create strategies around them.
• Strong analytical skills with the ability to interpret complex data sets.
• Ability to prioritize work and perform independently.
• Proven track record leading or managing large projects.
• 2+ years of experience with Medicare Advantage products.

Responsibilities

• Provide expert guidance on MHK processes, ensuring effective implementation and training for stakeholders.
• Oversee the preparation and submission of annual Health Plan Management System (HPMS) reports, ensuring accuracy and compliance with regulations.
• Manage and analyze CTM and grievance data, integrating insights from root cause analyses to drive improvements.
• Conduct analyses to identify operational issues, document findings, and recommend corrective actions.
• Generate and distribute insightful operational reports tailored to stakeholder needs, enhancing decision-making.
• Compile clear and comprehensive documentation, such as business requirement documents and use cases.
• Collects and analyzes business data to identify trends, patterns, and insights.
• Collaborate with internal and external audit teams to provide necessary data and insights, ensuring compliance with regulatory standards and internal policies.
• Manage user access to systems and tools, ensuring that team members have the necessary permissions to perform their roles effectively.
• Evaluates evolving business requirements and recommends appropriate systems alternatives and/or enhancements to current systems.
• Conducts quantitative and qualitative analyses to assess business performance and identify opportunities for improvement.
• Design, develop, and maintain Quickbase applications to streamline data collection and reporting processes, ensuring that applications meet the evolving needs of the business.
• Develops basic process maps, flowcharts, and diagrams to document as-is and to-be processes.
• Conducts meetings, workshops, and presentations to gather feedback and validate requirements.
• Actively contributes to team meetings, brainstorming sessions, and collaborative projects, including sharing ideas, providing feedback, and contributing to the overall goals and objectives of the team.
• Contributes to the development and maintenance of standardized templates, guidelines, and methodologies.
• Seek opportunities to enhance their skills and knowledge through training and certifications.

Preferred Qualifications

• 6+ year of experience as a Data Analyst or in a similar role.
• Experience building, maintaining, and editing Tableau and Microsoft BI dashboards/reporting.
• 5+ years of experience with Medicare Advantage products.
• Advanced degree in Business, Finance, Accounting, or Healthcare.
• 5+ years of experience with product management.