Technical Service Specialist – Water
| Company | IDEXX |
|---|---|
| Location | Portland, ME, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Customer facing experience (for example, customer service, technical support or sales experience)
- Degree in a scientific field preferred (Biology)
- Reasoning and analytical skills to resolve issues
- Phone skills, with ability to establish rapport
- Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
Responsibilities
- Provide technical support for all water instruments and products
- Answer questions over the phone as well as e-mail
- Log all information about cases in Salesforce
- Liaise with customers, keeping them up to date with the progress of their instrument service events or product investigations
- Coordinate responses from product support team (R&D) to the customer
- Attend and report issues to weekly customer satisfaction meeting
Preferred Qualifications
- Degree in a scientific field preferred (Biology)