Tasting Room Associate – The Prisoner Wine Company

Tasting Room Associate – The Prisoner Wine Company

Requirements

• Excellent verbal and written communication skills with a genuine desire to help customers in a friendly, courteous, and professional manner.
• Knowledge of wines, wine production and the wine industry.
• 1-2 years’ experience in a high-volume, luxury retail, restaurant, or hospitality environment.
• Proficient with PC software including Microsoft Word and Excel.
• Intermediate math skills
• High School diploma/GED
• Must have a valid driver’s license.
• Must be at least 21 years of age.

Responsibilities

• Promote and sell wines and merchandise by delivering exceptional guest experience in tasting wines and guiding purchasing decisions.
• Share knowledge about all wines and merchandise in an open and friendly manner with the goal of helping customers develop enthusiasm and appreciation of our wines and brand.
• Support member retention efforts by promoting membership in wine club as applicable.
• Greet all guests promptly and graciously and provide knowledgeable, consistent, and courteous responses to questions, complaints and/or problems. Ensure that all problems are resolved to the customer’s satisfaction. Refer to management as appropriate.
• Host specialty programs or experiences as assigned.
• Fulfill customer orders and use cash register to complete sales. Properly operate cash registers and accurately follow transaction procedures.
• Assist guests with transporting purchases to their vehicle or arrange for pick-up, shipment, or delivery.
• Ensure that merchandise displays and tasting bar are kept in immaculately clean, organized condition at all times.
• Setup tasting bar with necessary supplies. Wash and buff tasting glasses and assist with other setup/cleanup as needed.
• Serve tasting food pairings as ordered by guests, following all appropriate food handling procedures.
• Record tasting wines used. Ensure empty bottles are put in appropriate holding area for inventory.
• Ensure merchandise is tagged, fold clothing as needed, and assist in keeping stockroom neat and organized. May assist with quarterly wine or merchandise physical inventories as needed.
• Promote and represent winery by pouring at off and on-premise special events.
• Assist in training and orientation for new and/or on-call staff.
• Maintain, update, and expand knowledge of the winery, viticulture, enology and food by participating in educational training, seminars and tastings within the Winery and through outside sources.
• Understand and comply with all federal and state laws regarding the operation of a winery retail tasting room.
• Understand and comply with all Constellation Brands compliance policies and regulations.

Preferred Qualifications

• Foreign language skills a definite plus.