Helpdesk Analyst / Technical Support Specialist

Strong working knowledge of Office software products, databases, networking, and remote-control software.
Good understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and resolve basic technical issues.
Proficiency in both written and spoken English.
Excellent communication skills.
Customer-oriented and cool-tempered.
Strong sense of discretion & confidentiality required.
A+ Certification preferred

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Install, modify, and repair computer hardware and software.
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Document internal procedures.
Maintain daily performance of computer systems.
Resolve technical problems with Local Area Networks (LAN).
Install computer peripherals for end users as needed.
Maintain inventory of all equipment, software and software licenses.
Assist with onboarding/off-boarding of users.
Assist with day-to-day purchasing of IT equipment and office printer supplies.
Work on special projects assigned by the Help Desk Manager.
Travel to remote sites for support if needed.
Adhere to company policies in performance of daily activities.