Onboarding Success Manager – Specialty
| Company | Athena Health |
|---|---|
| Location | Boston, MA, USA, Austin, TX, USA, Bangor, ME, USA, Burlington, VT, USA, Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree, Project Management Professional Certification (PMP) or Certified Associate in Project Management (CAPM)
- 5+ years of overall professional experience
- 3+ years Project Management experience required
- Advanced proficiency of Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
Responsibilities
- Facilitate and coordinate the day-to-day activities required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, and/or the standard terms and conditions of the contract.
- Lead a team of Onboarding resources to tailor future-state workflows and drive customer change management activities.
- Manage project status, forecast updates, identify risks to project success and create and maintain a project risk log; develop effective mitigation plans for resolution as early as possible.
- Define project scope, manage timelines, risk, priorities, and change while aligning to established processes, contractual commitments and meeting project deliverables, goals, and outcomes.
- Clearly communicate the requirements and commitments (both verbally and in writing) for each project with customers, athenahealth staff and management, ensuring strategic alignment of the project objectives to internal and external teams.
- Manage client expectations of product and services contracted.
- Interact with executive leadership to communicate progress, results, risks, and mitigation strategies.
- Effectively consult with customers on product offerings and baseline workflows.
- Effectively manage escalations by collaborating with internal and external resources to drive positive outcomes for both the customer and athenahealth.
- Establish project governance structures, when needed, to ensure alignment with business objectives while driving customer decision making.
- Accountable for driving customer milestones and outcomes while meeting internal business objectives.
- Rigorously maintain internal processes/systems, accurate documentation of productivity, and customer specific project timelines, agendas, and minutes.
- Accountable for supporting customer and product go-live launches, as needed.
- Assist in the onboarding of new team members and partake in the ongoing education and enablement for existing team members.
- Participate in leadership sponsored pilots and initiative work as a Subject Matter Expert (SME) to drive outcomes.
- Encourage others to share lessons learned, be self-aware and maintain a “continuous improvement” attitude.
- Complete assigned product release training and internal professional development sessions as needed.
- Actively participate and lead segments of team meetings, internal assignments, and customer meetings.
- Proactively seek and provide feedback to internal and external stakeholders.
- Proactively collaborate with cross functional and third-party partners to build relationships and deliver optimal results to our customers.
- Make continuous improvement a priority by leveraging experience in advanced project management principles.
Preferred Qualifications
- Healthcare Revenue Cycle Management Experience
- Clinical Knowledge/Experience
- External Partner Management/Relationships
- Proficiency in Salesforce