Customer Service

Customer Service

Requirements

• Minimum high school diploma required.
• Minimum of 2 years customer service experience.
• Excellent phone skills including professional phone presence.
• Superb problem-solving skills, with ability to interact with anxious customers and follow through quickly with problem resolution.
• Excellent computer skills. Prefer experience with SAP, AS400, Microsoft Word and Excel.
• Ability to work in warehouse environment when researching discrepancies.

Responsibilities

• Receives telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc.
• Retrieves retailer information, stock status information, status of purchase orders, make changes to purchase orders, etc.
• Follows up on inquiries by checking computer programs for delivery information.
• Works closely with shipping and traffic departments regarding delivery status.
• Checks with credit department concerning credit status of retailers upon receipt of rush orders.
• Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments.
• Prepares paperwork for accounting department for credits and debits.
• Reviews all Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits are issued.

Preferred Qualifications

• Some college education is preferred.