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Analytics Lead – Safety
| Company | Lyft |
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| Location | San Francisco, CA, USA |
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| Salary | $118000 – $147500 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 4+ years of experience in data analytics or a related analyst role, ideally within a high-growth tech or startup environment
- Skilled in communicating insights across audiences, with strong experience in written, verbal, and listening communication
- Proficient in working with SQL and Python (a plus), with hands-on experience analyzing large datasets and integrating inputs from multiple sources
- Demonstrated ability to translate ambiguous business challenges into structured analytical problems with minimal guidance
- Proven track record of using data to solve complex problems and connect detailed analysis to broader strategic goals
- Experience in building trust and collaborating across functions, with a strong ability to influence stakeholders and align on shared objectives
Responsibilities
- Tell a Story with Data: Interpret data into compelling narratives with clear recommendations that influence our product and customer support experience
- Sharing Insights that Matter: Monitor KPIs, uncover root causes behind performance shifts and present insights to senior leadership teams
- Collaborate Across Teams: Partner with Product, Engineering, Data Science & Analytics, Business Operations and other cross-functional stakeholders to achieve business goals
- Measure Success: Define metrics used to measure the success of strategic initiatives and health of our customer support platform by building dashboards and tracking metrics over time
- Drive Operational Excellence: Measure business health, customer sentiment, monitor operational performance and identify opportunities for continuous improvement.
Preferred Qualifications
No preferred qualifications provided.
