Community Manager

3–6+ years building or managing online communities, ideally at a SaaS company
Experience launching and growing platforms like Discord, Slack, and forums from scratch
Comfortable using video editing software and AI tools like Captions, Descript, Runway, Pika, etc.
Comfortable on camera and excited to be interacting with customers one-on-one and one-to-many—this role involves customer onboarding, education, and hosting live training sessions
Clear, fast, and engaging communicator—both in writing and verbally
Optimistic, curious, and have embraced AI and emerging technologies
Familiar with B2B SaaS best practices and customer lifecycle journeys

Own and execute our community strategy from the ground up—building programs, leading conversations, and creating spaces where our customers feel supported, inspired, and connected.
Launch and manage community channels. Eg., Slack, Discord, Reddit, public forums, reviews, and newsletters
Set the strategy and execution plan for building vibrant spaces for B2C and B2B customers
Own content distribution for changelogs, insider updates, and product announcements
Plan and host live and virtual events: AMAs, roundtables, podcasts, meetups, and more
Collaborate with our customer base to spotlight stories and successes
Organize and experiment with new formats and initiatives.
Launch customer-centric initiatives: advisory board, ambassador programs, user groups
Run giveaways, contests, and appreciation campaigns (yes, there will be SWAG)
Oversee programs that drive customer love and deepen brand loyalty
Act as the liaison between our customers and internal teams—product, support, marketing
Surface community feedback and insights to help guide roadmap and experience improvements
Serve as a subject matter expert and be the face of Captions in external communities

Background in video and generative AI
Prior experience at product-led startups and companies
You’ve hosted community events, built user programs, or managed influencer/creator relationships
Comfortable with AI and automation tools like Bolt, Replit, Zapier, Make.com, Gumloop, and a general understanding of APIs