Workforce Management Capacity Planning Analyst
| Company | Collective Health |
|---|---|
| Location | Plano, TX, USA, Lehi, UT, USA |
| Salary | $75200 – $103000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s degree in a relevant field such as Business Administration, Finance, Economics, Industrial Engineering, or Operations Research preferred.
- Proven experience (typically 3+ years) in capacity planning, workforce management, or a related analytical role, preferably within a service-oriented or healthcare environment.
- Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.
- Proficiency in forecasting methodologies and capacity planning techniques.
- Excellent communication and presentation skills, with the ability to effectively convey complex information to various audiences.
- Strong collaboration and interpersonal skills, with the ability to build effective working relationships across different teams.
- Experience with workforce management software or advanced proficiency in spreadsheet software (e.g., Excel, Google Sheets) for data analysis and modeling.
- A proactive and results-oriented mindset with a focus on driving efficiency and continuous improvement.
Responsibilities
- Collaborate closely with leaders across various operational teams (member eligibility, claims processing, customer service, etc.) to gain a deep understanding of their workflows, volumes, and service level objectives.
- Develop and maintain accurate short-term and long-term capacity forecasts using historical data, business trends, and anticipated changes.
- Translate capacity forecasts into strategic staffing plans, identifying optimal staffing levels by skill and channel to meet operational demands.
- Partner with Finance, Recruiting, and Training teams to coordinate hiring plans, ensuring alignment with budget and onboarding timelines.
- Analyze staffing models and scenarios to identify opportunities for efficiency improvements and cost optimization.
- Develop and present capacity plans and recommendations to operational leadership and stakeholders.
- Monitor key performance indicators (KPIs) related to staffing and operational performance, identifying potential risks and opportunities.
- Work with operational teams to ensure they have the necessary tools and insights to effectively manage team performance against capacity plans.
- Contribute to the continuous improvement of our workforce management processes and methodologies.
Preferred Qualifications
- Familiarity with healthcare operations or TPA services is a plus.