Solar Programs – Customer Support Associate
| Company | Energy Solutions |
|---|---|
| Location | Orange, CA, USA, Oakland, CA, USA, Chicago, IL, USA, Portland, OR, USA |
| Salary | $60000 – $70000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- A bachelor’s degree or
- A minimum of 2 years of relevant work experience without a degree
- Ability to listen, comprehend, communicate, and resolve moderately complex technical topics
- Have a pleasant and clear phone demeanor and professional tone, superior organizational skills, and the ability to quickly adapt to unexpected changes
- Ability to function as a team player and multi-task between various projects to help meet and exceed program goals
- Excellent verbal and written communication skills
- Excellent time management and multi-tasking skills
- Excellent personal accountability and quality control practices
- Proficient in Microsoft Office Suite
Responsibilities
- Maintain up to date knowledge of program guidelines and procedures
- Respond to program inquiries via telephone and email in a timely, professional, helpful, and courteous manner
- Use general knowledge, program guidebook, data stored in knowledge-base, and other sources of information to answer client questions and/or resolve issues
- Forward client inquiries to appropriate parties when not able to resolve, and maintain ownership by tracking and following up to ensure resolution
- Collaborate with team, management, and clients regarding other project support activities (e.g., gathering needed information)
- Respond to inquiries and execute tasks within required service level agreement timeframes (SLA)
- Use Salesforce to track cases
- Ad hoc projects as needed
Preferred Qualifications
- Experience with Salesforce preferred
- Bilingual (Spanish and English fluency) strongly preferred