Underwriting Support Specialist

Underwriting Support Specialist

Requirements

• 1-3 years of related insurance experience and/or training; or equivalent, a relevant combination of education and experience.
• Prioritizing – able to navigate and switch between multiple proprietary, vendor, web-based, and standard computer systems.
• Microsoft Office – proficiency in Excel, Word and Power point
• Learning Agility – willingness to learn from experiences and new situations.
• Client Servicing – ability to anticipate client (internal and external) needs and act proactively.
• Problem Solving – identify problems and solutions matched to the appropriate solutions.
• Attention to Detail – demonstrate attention to detail to ensure accurate documentation is maintained.

Responsibilities

• Work with the underwriters to ensure that underwriting is conducted within the standards and timeframes, including analyzing the policy submissions in detail to ensure policy issuance information is accurate and complete and conducting quality control checks to ensure adherence to division-specific guidelines and procedures.
• Partner with regional underwriters and/or more senior UW Support employees in the end-to-end processing of new and renewal business.
• Evaluate new and renewal submissions against prescribed criteria to determine completeness; document outstanding items and include them in communication to an underwriter for review.
• Assist in the follow-up and securing of outstanding items from the broker.
• Work closely with underwriters and CoE partners to develop and deliver tailored solutions.
• Identify and resolve account alerts and blocks during the submission process to avoid account conflicts.
• Upon underwriting instructions, forward individual lines of business to Shared Services for rating.
• Train on and demonstrate proficiency in utilizing underwriting systems.
• Perform data analytics, remodeling, when necessary, referral documentation preparation and completion, as well as form checklist and working approval.
• Complete post-issuance policy review and document all discrepancies for review with Sr. UA, Team Lead or account underwriter.
• Assist underwriters with broker follow ups on outstanding subjectivities, including Legal Agreements, Collateral, Premium, UM/UIM-PIP forms.
• Track premium booking and policy issuance to ensure LOB metrics are met.
• Perform and apply knowledge of LOB underwriting rules and/or guidelines for pre-analysis support of submission in preparation for further analysis for quoting stage.
• Communicate account status to manager or underwriter to ensure completion of outstanding items needed to execute policy issuance and premium collection.
• Exhibit a customer service mindset by proactively engaging with internal and external clients; promptly responding to all phone calls and/or email correspondence.
• Maintain accurate and updated files for all accounts in accordance with internal service standards and procedures.
• Attend broker or client meetings as requested by underwriting.
• Consistently meet service levels agreements and metrics in terms of volume, accuracy, and quality.

Preferred Qualifications

No preferred qualifications provided.