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Senior Principal Outbound Product Manager – Servicenow Impact
| Company | ServiceNow |
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| Location | Santa Clara, CA, USA |
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| Salary | $187600 – $328300 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Experience leveraging AI in work processes, decision-making, or problem-solving, such as using AI-powered tools, automating workflows, or analyzing AI-driven insights.
- 12+ years of overall experience, including 5+ years in product management within SaaS or enterprise software, with a focus on service and/or customer success products.
- Proven ability to develop and execute global customer and product programs.
- Deep understanding of structured customer engagement and product lifecycle processes.
- Experience facilitating customer workshops, webinars, and design partnership sessions.
- Passion for enabling product teams and customers to succeed, with a strong focus on measurable success metrics and business impact.
- Excellent analytical, problem-solving, and communication skills, with the ability to resolve conflicts and drive collaboration.
Responsibilities
- Drive Product Adoption: Champion the usage and adoption of the Impact product, ensuring our customers are adopting and getting the benefit of the product.
- Cross-Functional Leadership: Manage multiple product programs by partnering with Inbound Product Management, Marketing, and other strategic stakeholders.
- Strategic & Tactical Execution: Provide both a high-level strategic view for process improvements and a hands-on tactical approach to daily progress, managing escalations and blockers effectively.
- Data-Driven Insights: Analyze trends, develop reports and dashboards, and communicate actionable insights on product adoption and usage to leadership.
- Ask Why and Provide Clarity: Organize complex, ambiguous problems into clear, prioritized milestones and deliverables while mitigating risks and ensuring timely delivery.
- Stakeholder Engagement: Build and maintain strong relationships with key stakeholders including the Impact IPM and Engineering, CEG, Strategy and Operations, Delivery, Marketing, and GTM partners.
- Customer Focus: Gather and provide critical customer insights to influence product roadmap and strategy.
Preferred Qualifications
- Strong knowledge of the ServiceNow platform is a plus.
