Customer Service Representative
| Company | Alphabe Insight |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent; Associate’s or Bachelor’s degree preferred
- Previous experience in customer service or a related field
- Strong verbal and written communication skills
- Excellent problem-solving abilities and attention to detail
- Proficiency with basic computer applications and data entry
- Ability to manage time effectively and handle multiple tasks
Responsibilities
- Respond to customer inquiries via phone, email, and in-person in a timely and professional manner
- Provide accurate information about products and services
- Resolve customer issues and complaints efficiently, escalating when necessary
- Maintain detailed and accurate records of customer interactions
- Work collaboratively with internal departments to improve customer experience
- Follow company procedures and guidelines to deliver consistent service
Preferred Qualifications
- Associate’s or Bachelor’s degree preferred