Principal Implementation Specialist

Principal Implementation Specialist

Requirements

• Bachelors degree required
• Minimum of 7 years of working in a hospital Angio Suites and/or Cath Labs, from either a clinical, technology, consultancy or medical device perspective, or advanced degree with a minimum of 4 years relevant experience
• Ability to travel 25-75% of the time, as needed, to customer sites with overnight stays

Responsibilities

• A successful pilot / series of pilots, where we expose existing digital solutions to a new clinical environment, and a new set of problems.
• Supporting the product roadmap
• Supporting communications with other MDT OUs, including demos and investigation of OU-specific needs
• Supporting the reporting cadence to the Project Steering Group
• Support any internal testing to solve for known technical challenges of deploying into new procedural rooms
• Project manage multiple concurrent full-cycle implementations of Touch Surgery TM Video and Live Stream at major hospital systems, ensuring projects are executed on-time and within budget.
• Engage with clinical and administrative stakeholders and ensure polished communication and collaboration throughout each deployment project with HCPs, Nurses, Departmental Managers, Residents, Hospital IT and Biomedical Engineering.
• Develop and maintain a deep understanding of the Touch SurgeryTM Video and Live Stream platforms and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into future product development.
• Lead Kickoff and Training Presentations for clinical audiences and provide Go-Live support in the operating room.
• Test and install our hardware solutions in live operating rooms prior to deployment, including network configuration.
• Partner with the sales team and project manage and support pre-sales activities, including IT, privacy and cybersecurity reviews, leveraging Medtronic’s expert teams when required.
• Monitor account health post Go-live and create and execute action plans to increase adoption and prevent account risk.

Preferred Qualifications

• Ability to communicate and influence effectively across multiple internal teams and customer departments
• Strong project management skills and experience with project management tools are prioritized.
• Experience with Healthcare IT is preferred, including network configuration and live streaming technologies
• Some technical proficiency is required to understand our products and conduct the required testing with integrated surgical video systems.
• Experience with driving the adoption of digital technologies
• Ability to work remotely and productively for an international company spanning multiple time zones across the US and Europe.