Retail Store Manager

Retail Store Manager

Requirements

• Proven successful experience in retail industry
• In-depth knowledge of basic business management processes
• Ability to work retail hours including weekends and holidays
• Excellent verbal communication skills
• Customer service-oriented
• Strong leadership and interpersonal skills to work with individuals and teams
• High attention to detail and strong organizational skills
• Ability to maintain a professional appearance and follow store’s dress code
• Maintain a positive attitude, high energy, and focus on customer satisfaction
• Analytical and math skills to create and analyze reports and sales data
• Ability to confidently operate office equipment such as computers, printers and telephones

Responsibilities

• Direct and supervise the work of all store associates
• Ensure accountability and equity providing constant feedback and coaching to the staff
• Demonstrate strong work ethics and lead by example, upholding and promoting company policies, guidelines and procedures
• Actively and strategically engage employees to achieve superior results
• Implement sales strategies with team to meet company goals
• Effectively and regularly communicate company changes and initiatives to employees
• Supervise, train and assist employees in customer service, store processes and product promotions
• Conduct employee performance appraisals, identify training needs, and provide development opportunities to achieve high execution
• Manage employee issues and grievances under the guidance and direction of leadership
• Implement cross-training for employees and Assistant Manager to achieve consistent high productivity
• Hire and train new employees to ensure adequate personnel at all times
• Demonstrate and manage high levels of customer care
• Analyze sales reports to strategize and determine weekly business objectives
• Report to leadership on store’s key performance indicators and needs
• Develop and maintain a schedule for employees
• Ensure daily restock is happening effectively
• Ensure inventory levels are accurate and conduct inventory counts
• Collaborate with Assistant Manager and Visual Manager in planning and executing an innovative visual environment
• Assist with and delegate process for omni-channel sales and fulfillment
• Create and recommend store events and ideas to increase sales and improve brand awareness and presence in the community

Preferred Qualifications

No preferred qualifications provided.