Credit Card Customer Service
| Company | Discover |
|---|---|
| Location | North Wales, PA, USA, Winona, MN, USA, Phoenix, AZ, USA, West Valley City, UT, USA |
| Salary | $17 – $19.4 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- Must have excellent verbal communication and problem-solving skills
- Comfortable with multi-tasking as needed
- A minimum of 100 MBPS download/10 MBPS uploads from your internet provider
- A wired connection is required
Responsibilities
- Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills
- Navigates a computerized system for responding and/or troubleshooting to customer questions
- Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management
- Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat
- Builds the Discover Financial brand by providing industry-leading care and innovative solutions
Preferred Qualifications
- H.S. Diploma or GED
- 1+ years Customer service