Installation Manager
| Company | Window Nation |
|---|---|
| Location | Greenville, SC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- HS Diploma or GED
- 4+ years of relevant leadership experience
- 4+ years experience of general construction knowledge
- 3+ years of customer issue resolution experience
- 1+ years of experience with windows to include measuring and service, installation in lieu of service
- Experience working with installation crews
- Valid drivers license
Responsibilities
- Recruits, selects, trains, and manages direct reports
- Performs Services & Measures as necessary
- Select, monitor and validate 1099c installation crew, document and maintain skill matrix. Process install pay.
- Responsible for warehouse operations to include adequate inventory of installation materials is maintained at all times and scheduled warehouse auditing
- Serves as customer service liaison when install related problems arise
- Works with scheduling coordinators to ensure appropriate crew assignments
- Oversees job sites to ensure quality installs are complete; attends remeasurements appointments when necessary
- Responsible for quality job inspections and audits to ensure crew performance is at the highest standards
- Delivers materials to job sites when required
- Approves additional costs on job sites
- Manages run rates & guild quality scores
- Maintaining a driving record that meets company’s insurance standards
- Manage install jobs through completion
- Review sold projects to ensure all indirect materials are identified, ordered and received prior to day of install.
Preferred Qualifications
- College degree or other secondary education preferred
- Experience with warehouse management
- High proficiency-level in Microsoft Office Suite
- Expertise in CRMs; Salesforce experience a plus
- Customer-centric mindset
- Demonstrated success in deadline-driven and high-pressure environment