Customer Contact Center Coordinator II
| Company | LexisNexis Risk Solutions |
|---|---|
| Location | East Lansing, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Strong verbal, written, communication skills.
- Adaptability to process changes
- Ability to multi-task and manage time effectively.
- Proficient in web and PC based applications.
- Ability work independently with minimal supervision.
- High School Diploma or equivalent
Responsibilities
- Fulfilling VitalChek premium service orders within 2 business days
- Fulfilling all other VitalChek orders
- Researching discrepancies
- Contacting customers, answering phones/emails
- Following all compliance and privacy rules
- Reporting issues with processes/systems
- Communicating with on-site management
- Attending and completing all scheduled meetings and trainings
- Managing workload to remain within stated processing time.
- Ordering supplies
Preferred Qualifications
-
No preferred qualifications provided.