Vendor Relationship Manager

Vendor Relationship Manager

Requirements

• BA/BS degree in business, management or equivalent professional experience.
• 3-5 years of experience in vendor management or a related field, with a demonstrated ability to manage complex vendor relationships, oversee billing and spend, conduct performance evaluations, and foster strategic partnerships.
• Established understanding of key performance indicators (KPIs), objectives and key results (OKRs), quality assurance frameworks, and content development best practices.
• Proven expertise in contract management, with strong negotiation skills to secure favorable terms and ensure compliance.
• Exceptional communication, negotiation, and interpersonal abilities to cultivate and sustain productive vendor relationships.
• Strong analytical capabilities to evaluate vendor performance data and identify opportunities for process optimization and continuous improvement.
• Proficient in relevant software tools, including Salesforce, vendor management platforms, and the Microsoft Office Suite.
• Commitment to Nexamp’s mission and have a passion for solving tomorrow’s climate crisis today.
• Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.

Responsibilities

• Serve as the Subject Matter Expert (SME) on all aspects of the relationship, including contractual obligations, performance metrics, and strategic initiatives.
• Act as the primary point of contact for all vendor-related matters, addressing concerns and resolving issues in a timely and effective manner.
• Oversee vendor performance with accountability for key contact center metrics such as cost, service level agreements (SLAs), average handle time (AHT), customer satisfaction (CSAT), and quality benchmarks.
• Deliver regular performance updates to internal stakeholders, highlighting challenges, opportunities, and key insights through weekly, monthly, and other business review forums (WBR, MBR).
• Collaborate with workforce management teams to develop and negotiate capacity plans that align with evolving business needs.
• Manage contract renewals and amendments, ensuring all agreements remain current and accurately reflect organizational requirements.
• Lead regular calibration sessions with vendors to ensure consistency in quality standards, processes, and performance expectations.
• Proactively identify and mitigate risks within vendor relationships, including potential workforce disruptions or operational inefficiencies.
• Conduct in-depth analysis of vendor spend to identify cost-saving opportunities while upholding high-quality service delivery.

Preferred Qualifications

No preferred qualifications provided.