Manager – Information Technology

Manager – Information Technology

Requirements

• 5+ years of IT experience in high growth companies.
• 2+ years of experience managing a team or IT function.
• Experience with cloud and on-premise IT infrastructure.
• Experience with cloud configuration and management within the industry-leading cloud storage environments.
• Strong organizational and project management skills.
• Deep functional understanding of networking, operating systems, WAN/LAN, SD-WAN, VPNs, SaaS, PaaS, IaaS, security, and other Information Technology concepts.
• Ability to develop business cases to support IT and infrastructure investments.
• Ability to handle multiple concurrent tasks and learn new business systems quickly.
• Service-oriented attitude for your internal ICON customers.

Responsibilities

• Work cross-functionally with leaders in Operations, InfoSec, Control Systems, Engineering, Software, Communications, Finance, and other departments.
• Hire, train, and develop a team of IT professionals as ICON grows.
• Articulate to stakeholders the value of recommended solutions and approaches.
• Create and maintain technical documentation, run-books, and other procedures to ensure ICON’s IT practices are both repeatable and defensible.
• Build and maintain IT asset tracking processes and tools.
• Participate in technology evaluation and recommendations.
• Contribute to the System Security Plans (SSPs).
• Assist staff with currently integrated audio/visual solutions for presentations, live-streams for all staff at multiple locations.
• Manages financial aspects of the IT department, including purchasing, budgeting, etc.
• Assist with the development of business case justifications and cost-benefit analyses for IT projects and initiatives.
• Perform system maintenance duties, ensuring enterprise applications are kept current with vendor releases, patches and other requirements.
• Provide input into the development of short – and long – range IT strategy.
• Lead IT Help Desk and provides technical support to end users.
• Handle hardware and software problems, incident investigations, and provisioning.
• Troubleshoot and resolve network related issues in both LAN and WAN environments.
• Manage provisioning/de-provisioning processes.
• Manage physical access controls and Video Management System (VMS).
• Develop and implement the policies and procedures to support the organization’s IT and information security goals.
• Ensures the reliable processing and support of business operating systems including on-premise, hosted, and SaaS.
• Support InfoSec in the deployment and management of security controls, compliance requirements, and other security initiatives as required.
• Manage a lean and capable team of IT and integration engineers.

Preferred Qualifications

• Experience in solving both business and technical problems, training, and developing detailed business requirements.
• Functional understanding of information security concepts of Confidentiality, Integrity, Availability (CIA) as well as cybersecurity technologies/functions such as IAM, Vulnerability Management, EDR, IDS/IPS, DLP, SIEM, CASB, BC/DR, etc.
• Industry-recognized IT or Cybersecurity certifications will be considered with favor.
• Strong interpersonal relationship skills.
• Strong oral and written communications skills.
• 3+ years of experience owning IT administrative responsibility.
• Experience managing a team of IT engineers, architects, and/or technicians.