Service Desk Coordinator
| Company | Verra Mobility |
|---|---|
| Location | Phoenix, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 2-3 years of experience in administrative role.
- Must have 2-3 years of experience with Microsoft Office (Outlook, Excel etc.).
- Familiarity with Help Desk/ Service Desk functions from setting up, configuring & troubleshooting PC & laptop hardware and peripherals.
- Excellent written and verbal communication skills.
- Strong computer skills and the ability to effectively communicate through e-mail.
Responsibilities
- Ensure service tickets are being serviced within SLA’s.
- Escalating stale tickets.
- Asset Management: Procure and fulfill IT related items.
- Work with the team to ensure tickets assigned are responded to in a timely manner.
- Communication skills to participate in project meetings and technical work sessions with co-workers and customers.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or scheduled maintenance outages.
- Orienting new end users in hardware, software, and network systems/services available.
- Produce, maintain, and update technical documentation.
- Ability to work on multiple priorities and/or projects simultaneously.
Preferred Qualifications
- Coordinated tickets for a help desk is nice to have.
- Worked with an MSP is a huge plus.
- Successful completion of the Nlets fingerprinting background assessment.