Bilingual Account Coordinator – Collections/ Recoveries – Spanish
| Company | Mission Lane |
|---|---|
| Location | Texas, USA, Florida, USA, South Carolina, USA, Georgia, USA, Arizona, USA, Tennessee, USA, Virginia, USA, Arkansas, USA, Utah, USA, North Carolina, USA, Missouri, USA |
| Salary | $18.97 – $18.97 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- 1+ year(s) of experience in a customer-focused, solutions-oriented role.
- Negotiation and/or sales experience, with a proven ability to overcome objections.
- Fluency in both English and Spanish, both verbal and written.
- Clear and effective communication skills, both verbal and written.
- Confidence and composure when handling challenging conversations.
- Empathy and persuasion to guide customers through repayment challenges.
- Quick-thinking problem-solving skills to recommend effective solutions.
- Tech-savvy, with the ability to learn new software and systems.
- A growth mindset, open to feedback and continuous improvement.
Responsibilities
- Serve as the voice of Mission Lane, engaging with customers over the phone.
- Approach customers with dignity and respect, identifying reasons for account delinquency.
- Negotiate, problem-solve, and guide conversations toward win-win repayment solutions.
- Ensure compliance with policy, procedures, and regulatory requirements, while delivering high-quality customer interactions.
Preferred Qualifications
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No preferred qualifications provided.