Operations and Engagement Specialist
| Company | City of Philadelphia |
|---|---|
| Location | Philadelphia, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Ability to work with InDesign, Adobe Acrobat Pro, Microsoft Suite (including Excel, Word, PowerPoint), and virtual meeting platforms including Zoom and Teams
- Excellent organizational and proofreading skills
- Data tracking and analysis
- Strong time management skills
- Ability to meet deadlines with keen attention to details and follow through
- Excellent interpersonal skills, maintaining tact and diplomacy in all situations
- Excellent written and oral communication
- Attention to detail, self-motivated, responsible and professional
- Solution focused and Action-oriented
- Willingness to learn, work hard, and teach others
- Ability to document and share feedback
- Ability to liaise between city agencies, community members, and nonprofit partners
- Active listening
- Ability to work independently as well as collaborate within a team
- Skilled in navigating large complex institutions
- Multilingual or bilingual proficiency
- Passion for the issue of diversity, equity, and inclusion.
Responsibilities
- Track and respond to all phone calls, voicemails and email inquiries to the Office of Immigrant Affairs
- Track and respond to in person constituent service inquiries at the Office of Immigrant Affairs
- Maintain and update directory of immigrant serving organizations in Philadelphia and make appropriate referrals for constituents
- Liaise with city departments as needed to address constituent concerns
- Document any challenges to accessing services for immigrants and elevates to OIA Executive Director or other appropriate staff for advocacy
- Utilize telephonic and in person interpretation as needed to engage constituents and address their inquiries
- Develop office materials in partnership with appropriate city agencies and community partners to address frequent needs and concerns of foreign-born residents based on trends in constituent services requests
- Support OIA team with administrative tasks as assigned (i.e. processing invoices, data tracking, printing, scanning, etc.)
- Manage office supplies and orders for OIA and liaise with MDO administration for this purpose
- Manage calendar for OIA Executive Director and support scheduling for OIA team as assigned
- Support OIA community engagement goals by attending in person and virtual events as assigned
- Maintain and update directory of immigrant serving organizations in Philadelphia.
Preferred Qualifications
-
No preferred qualifications provided.