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Customer service manager

Customer service manager

CompanyMichaels
LocationCape Cod, Massachusetts, USA
Salary$Not Provided – $Not Provided
TypeFull-Time
Degrees
Experience LevelMid Level

Requirements

  • Ability to manage front-end operations and expectations
  • Ability to lead omnichannel processes
  • Knowledge of Standard Operating Procedures (SOPs) and Company programs
  • Ability to train, observe, and coach team members
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Ability to lift heavy boxes and access high shelves by ladder or similar equipment

Responsibilities

  • Deliver a customer centric shopping experience
  • Lead the omnichannel processes
  • Maintain store recovery standards
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs)
  • Ensure all front end policies and procedures are followed
  • Plan and lead the execution of class and in-store events
  • Manage and execute shrink and safety programs
  • Assist with cash reconciliation and bank deposits
  • Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities
  • Assist with the onboarding of new Team Members
  • Train, observe, and coach the customer experience team
  • Serve as Manager on Duty (MOD)
  • Interact with others in an accepting and respectful manner
  • Acknowledge customers, help locate the product and provide solutions
  • Participate in the truck unloading and stocking processes
  • Cross train in Custom Framing selling and production
  • Lead the delivery of high-quality custom framing solutions (if applicable)

Preferred Qualifications

  • Retail management experience preferred