Director of Care Operations

8+ years of experience in healthcare operations, including leading large, multi-layered teams
Demonstrated success managing cross-functional clinical or care delivery teams
Experience managing a team containing members with several different specialized roles and levels
Strong familiarity with value-based care and population health
Experience working in start-up environments, population health, and non-traditional primary care delivery settings
Strong data fluency—can build, interpret, and present reports to various stakeholders using tools like Excel, Salesforce reports, and PowerBI (experience with geographic information systems such as ArcGIS is a plus)
Ability to proactively support teams and individuals who are not on track with productivity targets by assessing root causes and supporting those individuals in achieving improvements
Able to synthesize field and data insights into action
Comfortable traveling across Central and Northeast Ohio

Be accountable for the performance of local Care Teams, which include Health Coaches, Health Coach Managers, Nurse Practitioners, and Social Workers
Create and implement a regular, ongoing performance review framework in partnership with Managers
Champion a purpose-driven culture focused on delivering exceptional patient care
Work with data to understand trends in operational metrics; support teams and individuals in identifying root causes and improving productivity
Build and utilize dashboards and reports to identify gaps and opportunities across the care journey
Provide structured feedback loops to improve our care model and enabling technology in collaboration with Population Health and Central Operations
Partner with the Medical Director on clinical team management
Mitigate day-to-day issues across the Care Team and support a scalable structure for team communication and execution
Foster bi-directional communication and surface team feedback across all layers of the market hierarchy