Management Associate

Management Associate

Requirements

• High School Diploma or GED required
• 3+ years of retail banking experience
• Must have strong customer service and sales experience
• Demonstrated leadership and decision-making skills
• Effective problem-solving skills
• Strong interpersonal skills and communication skills (verbal + written)
• Licensed Notary Public for New York State

Responsibilities

• Learn how to perform the following retail banking positions through in-branch training rotations: Teller, Operations Supervisor, Customer Service Representative and Assistant Branch Manager
• Attend a variety of assigned training courses to develop a comprehensive understanding of business development, customer service, operating procedures, policies, security/safety controls, compliance and reporting requirements
• Review daily reports and conduct branch audits; ensure compliance with company policies, procedures and audit requirements
• Learn processes and functions of our key support areas through a series of department rotations on the corporate side of the business to understand the responsibilities handled by these departments that support the branch network
• Develop a focused management/leadership style; coach and evaluate branch staff
• Contribute to the enrichment of the branch culture by motivating team members and enhancing morale
• Demonstrate ability to identify customer needs and recommend products and services, both personally and through the effective coaching of employees
• Minimize and resolve customer complaints through employee coaching and training
• Perform all operational duties as required, during peak periods to maintain coverage, including teller line functions
• Conduct staff meetings to discuss bank/branch objectives; establish priorities in order to ensure compliance with established policies and procedures
• Make sound decisions regarding approval of customer and or bank transactions within authority limits, weighing customer satisfaction issues versus Bank exposure to loss or fraud
• Notarize legal documents for bank customers
• Perform other job-related duties or special projects as assigned

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business preferred
• Prior supervisory experience preferred
• Knowledge of banking products and services preferred
• Strong computer skills preferred (Microsoft Office suite of products)
• Display willingness to adjust schedule to work at various branch and corporate office locations, for various lengths of time, including weekends and extended hours