Technical Program Manager – Digital Enterprise Technology
| Company | Salesforce |
|---|---|
| Location | Indianapolis, IN, USA, Dallas, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in Business Administration and/or Information Technology or equivalent experience
- 6+ years experience in Program/Project Role; preferably using Agile framework
- Strong computer skills – experience with G-Suite or comparable platforms required
- Ability to weigh business and technical requirements to help drive desired PI planning outcomes
- Ability to work effectively in a fast paced, high energy, team-oriented environment
- Ability to multi-task and perform effectively under pressure
- Experience with business process expertise around enterprise software and internal operations
- Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written
Responsibilities
- Ensure deliverables are aligned across contributing teams for projects and programs
- Provide program specific knowledge transfer as new members are added to the program
- Drive cross functional program priorities
- Track and manage program artifacts
- Coordinate handoffs of program deliverables
- Drive program retrospectives upon closure and after completion of critical milestones
- Support Program Increment Planning, and other work planning efforts to synthesize outputs into appropriate program materials in partnership with RTE, and Product roles
- Coordinate project / program interdependencies between the various projects and programs in the portfolios
- Work in tandem with product, engineering, architecture, and business stakeholders to identify overall goals, vision, and measures of success for program
- Ensure measures of success/KPIs are tracked through the program
- Ensure decision making, prioritization, escalation and governance in place and followed
- Effectively and accurately report delivery progress to program stakeholders
- Report key risks/issues to leadership and drive mitigations/resolutions
- Manage program capacity planning
- Connect the dots between DET, business, and external teams
- Identify and align with Product team on managing program/project health within internal reporting tool for leadership review
Preferred Qualifications
- Strong experience and understanding of Customer Success practices and products
- Agile, PMP Certification or MSP Certification preferred
- Experience using Salesforce preferred, but not required