Technical Scale Customer Success Manager
| Company | Postman |
|---|---|
| Location | United States |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- 3+ years in Customer Success and a technical, customer-facing role (e.g., Technical Account Manager, Solutions Engineer, Developer Advocate, or Implementation Specialist)
- Proven ability to guide technical audiences (especially developers or API users)
- Comfortable balancing 1:1 and 1:Many strategies depending on customer needs
- Confidence in using customer usage data to guide strategy
- Strong verbal and written communication skills
- Resourceful, solution-oriented, and resilient
- Fluent in developer workflows and technical concepts (APIs, CI/CD, OAuth, Git, etc.)
- Experienced at managing projects across teams
- A champion for customer needs internally
- Knowledgeable about the SaaS, DevTools, or API platform ecosystem
- Bachelor’s degree in Computer Science, Engineering, Business, Marketing, Communication, Information Technology, or a related field
Responsibilities
- Help customers succeed by driving adoption, value realization, and growth across a dynamic portfolio
- Review surfaced customer signals to identify adoption risks, engagement gaps, and opportunities for deeper platform usage
- Work closely with Sales to expand use cases and identify new opportunities
- Partner with Renewals to support on-time contract renewals
- Share customer insights with Product to reduce friction and help influence the roadmap
- Drive continuous improvement by embracing change as part of how we operate and grow
Preferred Qualifications
-
No preferred qualifications provided.