Manager – Global Learning Program Services

Manager – Global Learning Program Services

Requirements

• Leadership and Team Management: The ability to build, lead, and scale a global team of learning consultants, inspiring and motivating them while setting clear direction.
• Learning Program Expertise: Deep knowledge of learning program management, implementation, and best practices to serve as an expert both internally and for customers.
• Strategic Vision and Service Development: The ability to define and execute a vision for Learning Program Services, scaling operations and creating service offerings that align with company growth.
• Cross-functional Collaboration and Influence: Skills in building relationships across departments (Sales, CS, etc.) and influencing GTM initiatives and strategies.

Responsibilities

• Manage/Coach: Contribute in a leadership capacity to Udemy’s Professional Services team and manage a highly-effective team of Learning Program Managers and Administrators, and continue to build and scale global operations and best-in-class services in alignment with Udemy’s Professional Services principles.
• Player: Lead by example and directly manage a portfolio of customer projects focused on delivering Learning Program and Administrative solutions to help customers accelerate their learning programs.
• Service Development: In support of the Professional Services vision and Udemy’s growth, define a vision for the Center of Excellence, build and scale Learning Program Management service offerings, and execute strategies to create and influence Udemy’s Go-To-Market plans for PS offerings.
• Service Excellence: Set Learning Program Management and Administration best practices, ensure all customer engagements adhere to defined standards, are tailored to the customer, and successfully deliver Learning Program and Administration deliverables.
• Sales and CS Services Evangelist: Act as an evangelist for services, assisting Sales and CS with selling, ensuring Sales and CS understand our offerings and can articulate the value of PS, and ultimately, increasing PS attachment rate, progress account influence, and growth.
• Impact Measurement: Report performance focused on financial goals and metrics, including bookings, revenue, gross margin, and utilization, and operational metrics like time-to-value, customer satisfaction, and deliverable completion.

Preferred Qualifications

• Possess a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams
• Experience building, managing, leading, and scaling a global team of learning consultants and services
• Experience serving as a player/coach, balancing delivery with operations and strategy
• Experience in cross-functional leadership to influence internal organizations on strategic GTM initiatives
• Experience creating and maintaining strong cross-functional relationships with Sales, CS, and other business leaders
• Experience serving as an expert in learning internally and externally with customers, partners, and industry communities