Patient Access Specialist
| Company | Corewell Health |
|---|---|
| Location | Taylor, MI, USA |
| Salary | $18.19 – $18.19 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma
- Knowledge of ICD-9 and ICD-10 CPT coding, medical terminology, and/or revenue cycle knowledge
- Ability to effectively manage multiple tasks
- Knowledge and experience with a variety of information systems, experience with spreadsheet and word processing software, and keyboard proficiency.
Responsibilities
- Schedules appointments as deemed appropriate by the department and performs patient registration activities including pre-registration: obtaining insurance information, medical and demographic data, entry of appropriate diagnostic ICD-9 and/or ICD-10 CPT coding, and other information related to diagnostic procedures in order to ensure billing accuracy.
- Answers the phones and directs calls in a courteous and efficient manner.
- Relays information to patients and family members according to and following HIPAA Regulations.
- Prepares patient liability estimations for both pre-service/scheduled services and walk ins.
- The ability to prioritize work.
- Utilize effective communication skills to incorporate Corewell Health standards while providing service to patients, colleagues, other departments, and physician offices.
- Operates standard office equipment such as Microsoft systems, calculators, photocopiers, fax machine.
- Works with the Pre-service Center and/or physician’s office to obtain or change authorizations required per Imaging protocols or script compliance.
- Transport and escort patients via wheelchair as needed.
- Informs patients of delays in appointment times when requested.
- Calls the physician/physician’s office/Quest labs when patients arrive without a script or required labs.
- Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
- Performs other duties as assigned.
Preferred Qualifications
- 1 year of relevant experience in a customer service role or healthcare industry.