Community Account Specialist

Community Account Specialist

Requirements

• High school diploma or equivalent required.
• College degree preferred.
• One year’s experience in a customer service environment preferred.
• Must have a valid driver’s license.
• Excellent verbal and written communication skills.
• Regular, consistent, and timely attendance required.

Responsibilities

• Actively communicates with residents regarding move-in process, ledger balances, past move-out balances, and eviction status.
• Resolves customer escalations in a timely and accurate manner.
• Maintain the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication.
• Ensures compliance of company money management and accounts receivable policies and procedures.
• Responsible for the collection process, ensuring accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications.
• Completes accounting responsibilities including revenue management, and timely processing of Deposit Accounting and Accounting Month End.
• Ensure systems are kept up to date and accurate for data integrity and reporting purposes.
• Ability to support legal proceedings for unpaid rent, including the unlawful detainer, small claims, and eviction processes.
• Assist with other ad hoc requests and reports as needed.
• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.

Preferred Qualifications

• Ability to comprehend, analyze, and interpret documents.
• Ability to solve problems involving several options in situations.
• Highly organized and demonstrated project management skills.
• Ability to exercise initiative.
• Ability to meet all job requirements and assignments.