Client Service Associate
| Company | Alphabe Insight |
|---|---|
| Location | Detroit, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Bachelor’s degree in Business, Communications, or a related field
- Proven experience in client services, account management, or customer relations
- Strong organizational and time-management skills
- Excellent verbal and written communication
- Ability to handle multiple tasks in a fast-paced environment
- Proficiency in Microsoft Office and CRM tools
- Professional demeanor and a proactive attitude
Responsibilities
- Serve as a primary point of contact for clients, addressing inquiries and concerns promptly
- Manage client accounts and ensure accurate documentation and communication
- Coordinate with internal departments to ensure client requests are fulfilled
- Prepare reports, service updates, and meeting summaries
- Assist in onboarding new clients and supporting retention efforts
- Resolve issues or escalate when necessary to maintain satisfaction
- Monitor client feedback and recommend service improvements
Preferred Qualifications
-
No preferred qualifications provided.