Tech Support Admin Assoc
| Company | Advocate Health Care |
|---|---|
| Location | Chicago, IL, USA |
| Salary | $28.05 – $42.1 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Bachelor’s degree or equivalent experience in Computer Science, Information System, Engineering, or related field
- 1 year of experience in a complex IT operating environment
- Must have excellent interpersonal and technical skills
- Excellent written and oral communication skills
- Strong customer service skills
- Excellent problem-solving skills
Responsibilities
- Ensures HIT environment is functioning at an optimal level and end-users’ needs are met
- Provides end-user support including training on new device capability, basic device operations, accessing network resources, and device security best practices
- Contribute to Endpoint Fleet Technology Management for any Advocate Health Device
- Act as a local field resource assigned to multiple projects including acquisitions, construction projects, new system implementations, upgrades, maintenance, or retirements
- Collaborate and partner with cybersecurity teams in the proactive monitoring and remediation of potential threats within the Health Information Technology environment
- Participate in the design, development, and deployment of emerging technologies initiatives (thin-clients, VDI, etc.) through testing, analysis, and documentation
- Assess and develop technical solutions for our technology users by building and maintaining relationships through rounding and consulting
- Participates in change control activities for any environmental, operational, configuration changes as prescribed by defined change control processes
- Support and implement HIT and FTSO Strategic Initiatives that align with the overall goals of Advocate Health
Preferred Qualifications
- Preferred background in Healthcare, Customer Service or Technology