CSBB Incident Management Lead BEC

CSBB Incident Management Lead BEC

Requirements

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Responsibilities

• Accountable for managing the end-to-end process for identifying and resolving incidents across CSBB
• Monitor local, regional, national and global events and weather conditions to identify potential impacts and coordinate appropriate response activities
• Actively identify, assess and escalate emerging incidents by responding effectively and timely and communicate risk and response activities in a dynamic and demanding environment
• Authority and autonomy to make immediate decisions based on a potential impact to the business
• Communicating risk and response activities in a dynamic and fast-paced environment
• Building strong partnerships with peer Incident Management teams, EIM, RBIM, COIM, Corporate Properties, Corporate Security, Cyber and Technology
• Identify Business Execution opportunities and strategies for process improvement and risk control development over the long-term to ensure operational excellence and process efficiency
• Evolve Incident Management Playbooks and Alert services, tools and procedures including participation in and influencing enterprise policy development and key stakeholder meetings
• Work independently to resolve incidents and gather and analyze data to help drive clear communications and resolution
• Research complex incidents that require analytical skills, knowledge of organizational strategy and business execution, and an understanding of CSBB business lines and technology support
• Ensures compliance with government regulations and company policies
• This role is on call 24/7 with business hours from 8:00 a.m. ET – 7:30 p.m. ET. This position is a primary escalation point for staff that provides 24×7 on call support
• Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
• Review strategic approaches and effectiveness of support function and business performance
• Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group’s functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
• Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
• Influence, guide and lead less experienced Strategy and Execution staff within the group

Preferred Qualifications

• Business Continuity, Incident Management, Disaster Recovery, Operational Risk and/or related risk experience; subject matter expert in Business Continuity Planning
• Experience managing processes and implementation strategies to support business continuity and contingency plans
• Knowledge and functionality of Operation Resiliency System (ORS)
• Successful track record providing advice and counsel to management on significant initiatives to improve risk management and internal controls
• Demonstrated ability to influence without direct authority, create and manage (while achieving results) large-scale change and influence people at all levels of the organization
• Experience translating and presenting complex data in a manner that educates, enhances understanding, and influence decisions
• Experience developing partnerships and collaborating with other business and functional areas, ability to interact with all levels of an organization
• Strong organizational and multi-tasking skills, ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Experience taking initiative and working independently with minimal supervision in a structured and change driven environment
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Experience working effectively in a team environment and across all organizational levels, where flexibility and adaptability are important
• Advanced Microsoft Office skills