Auto Claims Adjuster
| Company | AAA Club Alliance |
|---|---|
| Location | New Mexico, USA, Washington, USA, Oregon, USA, California, USA, Nevada, USA, Arizona, USA, Colorado, USA, Utah, USA, Oklahoma City, OK, USA, Idaho, USA |
| Salary | $22.8 – $26.61 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features in a fast-paced setting.
- Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement.
- May require Adjusters license as required by state.
Responsibilities
- Investigates, evaluates, negotiates and settles auto and property damage claims.
- Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
- Manage an inventory of claims.
- Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
- Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
- Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
- Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
- Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.
- Applies knowledge of estimating standards ranging from minor to moderate complexity.
Preferred Qualifications
- 2+ years of customer service experience.
- College Degree
- Empathy, Adaptability, Time Management, Organization.
- Property and Casualty industry experience preferred.
- Flexibility to work any shift during the operating hours of 5:30 a.m. to 7 p.m. PST, which may include evenings and/or weekends.
- Outstanding interpersonal and strong computer navigation abilities.
- Ability to handle several tasks simultaneously.
- Bilingual a plus.
- Shows respect for differences through excellent communication skills with people from an array of backgrounds.
- Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
- Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
- Travels as needed for role, including divisional / team meetings and other in-person meetings.
- Fulfills business needs, which may include investing extra time, helping other teams, etc.