Senior Auto Claims Advisor
| Company | AAA Club Alliance |
|---|---|
| Location | New Mexico, USA, Washington, USA, Kansas, USA, Oregon, USA, Iowa, USA, California, USA, Montana, USA, Nevada, USA, South Dakota, USA, Arizona, USA, Mississippi, USA, Tennessee, USA, Arkansas, USA, Minnesota, USA, Colorado, USA, Nebraska, USA, Utah, USA, Wisconsin, USA, Oklahoma, USA, Missouri, USA, Louisiana, USA, Illinois, USA, Alabama, USA, Idaho, USA |
| Salary | $24.75 – $28.95 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- High School Diploma/GED or 2 years’ experience in a customer facing virtual environment leveraging internet, phone and chat features in a fast-paced setting.
- 2+ years of adjusting complex auto claims experience required.
- May require Adjusters and appraiser license as required by state.
Responsibilities
- Investigates, evaluates, negotiates and settles auto and property damage claims.
- Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
- Manage an inventory of claims.
- Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
- Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
- Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
- Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
- Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.
- Applies knowledge of estimating standards ranging from minor to moderate complexity.
Preferred Qualifications
- Empathy, Adaptability, Time Management, Organization.
- Bachelor Degree, Property and Casualty industry experience.
- Internal CSAA or similar outside auto physical damage training and/or I-Car preferred.
- 2 years of customer service experience in a fast-paced setting.
- Flexibility to work any shift during the operating hours of 5:30 a.m. to 7 p.m. PST, which may include evenings and/or weekends.
- Capability to train and perform the job in a remote setting as required.
- Outstanding interpersonal and strong computer navigation abilities.
- Ability to handle several tasks simultaneously.
- Insurance experience a plus.
- If working in a remote setting, capability to meet our work from home requirements.
- Bilingual a plus.
- Shows respect for differences through excellent communication skills with people from an array of backgrounds.
- Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
- Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
- Fulfills business needs, which may include investing extra time, helping other teams, etc.