Product Manager

Product Manager

Requirements

• Bachelor’s Degree in Computer Science, Business Information Systems, Marketing, or similar field or equivalent work experience required.
• 5+ years’ experience with software product management, professional services, or in another relevant role.
• Excellent written and oral communication skills.
• Demonstrated experience as a persuasive and persistent advocate for customer needs.
• Excellent cross-functional team leader with project management skills.
• Demonstrated ability to take the initiative and work in a self-directed manner.
• Ability to thrive in a changing environment.
• Ability to communicate comfortably across all levels of corporate structure.
• Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new to market.
• Experience with Contact Center solutions including self service, GenAI/LLMs, Speech Transcription, PLG, and APIs
• Experience managing one’s own time and balancing many different projects simultaneously.
• Experience with software development, networking, hosted applications, telecommunications, or other similar technical products
• Experience with a SaaS product set.

Responsibilities

• Work with partners, customers, and NICE sales to understand business’ needs regarding interaction analytics with the contact center.
• Develop and maintain appropriate ‘Product Requirements Backlogs’ detailing the business and technical requirements for each release.
• Assist with the development of the functional/technical design for the features and functions called for by the product requirements.
• Manage relationships across functional groups and influence cross-functional groups without direct hierarchical ownership of teams or products.
• Prioritize and update defects, improvements, and enhancements.
• Design / Storyboard and develop product demonstration scenarios within the application.
• Participate in customer-facing sales meetings, events, and user conferences as a product expert.
• Perform competitive analysis and become the reference point for knowledge of the competition’s relevant product(s).
• Communicate the value of the Nexidia solutions to a wide range of audiences, including internal employees (primarily sales, services, and support), customers, prospects, and partners.
• Communicate in an effective and professional way with customers in and outside of NICE CXone.

Preferred Qualifications

• Master’s Degree preferred.
• Contact Center Business experience preferred.
• User experience / Graphic design skills a plus, but not required.
• Knowledge of telephony infrastructure a plus, but not required.