Business Analyst
| Company | HCVT |
|---|---|
| Location | Fort Worth, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree in information systems, accounting, or related field required; accounting education/experience a plus
- 1-3 years of experience
- Some experience using MS SQL for querying, maintenance and troubleshooting preferred
- Self-starter with ability to work independently with minimal supervision
- Strong analytical and problem solving skills
- Excellent written, oral communication and documentation skills; able to communicate complex technical answers to non-technical people
- Customer service-oriented
- Flexible with changes in hours during busy season and able to assist after hours/on weekends if needed
Responsibilities
- Investigates, resolves, or escalates incoming business process and technical support requests from various clients for internal accounting and tax applications; proactively communicates issues to management and development teams as needed
- Manages support ticket backlog and prioritizes effectively to meet client service levels
- Identifies trends in issues and proactively suggests options to prevent future occurrences
- Supports continuous creation of, and updates to, support documentation
- Participates in requirements gathering, change management, and release management
- Develops queries and data visualizations in response to analytics requests
- Supports application testing
Preferred Qualifications
- Accounting education/experience a plus
- Some experience using MS SQL for querying, maintenance and troubleshooting preferred